Customer Service
Reduce Costs 70%+ by Outsourcing Customer Service
Customer service is the most commonly outsourced role in an organization today, and with good reason: it reduces costs, adds flexibility, increases efficiency and decreases workload. SkyeDesk knows that you have countless options for outsourcing customer service all around the world. You probably have many options onshore for customer service that are well-priced. That said, most customer service is generic and unsatisfying to customers. We maintain a higher standard: agents that understand your needs on a highly detailed level, aiming to provide resolution satisfaction that builds brand loyalty. Outsourcing your customer service includes reducing costs, adding flexibility, increasing efficiency and decreasing workload. These benefits will be amplified if you currently don’t even have a dedicated customer service department and are instead relying on other roles within your organization to do double-duty.
Reduce Costs 70%+ by Outsourcing Customer Service
Customer service is the most commonly outsourced role in an organization today, and with good reason: it reduces costs, adds flexibility, increases efficiency and decreases workload. SkyeDesk knows that you have countless options for outsourcing customer service all around the world. You probably have many options onshore for customer service that are well-priced. That said, most customer service is generic and unsatisfying to customers. We maintain a higher standard: agents that understand your needs on a highly detailed level, aiming to provide resolution satisfaction that builds brand loyalty. Outsourcing your customer service includes reducing costs, adding flexibility, increasing efficiency and decreasing workload. These benefits will be amplified if you currently don’t even have a dedicated customer service department and are instead relying on other roles within your organization to do double-duty.
Benefits of Outsourcing Customer Service
Reduces Costs
For most businesses, cost reduction is why they seek to outsource their customer service. Onboarding, training, hiring, infrastructure, quality assurance, fixed benefits and salaries—all are reduced when you outsource. The question is what quality are you getting in return. If it’s low you’ll hurt your brand and have to spend more than you would have ever saved in order to make necessary repairs.
Adds Flexibility
In this case flexibility means the ability to scale up and scale down, as well as provide your customers more availability. When you can respond to a customer 24/7 you resolve their issues more quickly and allow them to contact you when it is most convenient for them. That said, the call volume of your customers naturally fluctuates, and when it does the last thing you want is too many people in-house full-time.
Adds Flexibility
In this case flexibility means the ability to scale up and scale down, as well as provide your customers more availability. When you can respond to a customer 24/7 you resolve their issues more quickly and allow them to contact you when it is most convenient for them. That said, the call volume of your customers naturally fluctuates, and when it does the last thing you want is too many people in-house full-time.
Increases Efficiency
Our remote customer service experts get more done in less time, meaning your customers don’t get left waiting on long call back times for their issues. Not to mention hiring a team drains time from your schedule as it is—soucring the talent, training the individuals and implementing clear workflows and processes. Our customer service talent is ready 24/7 to support your needs throughout the different severity tiers of customer issues.
Decreases Workload
When others handle your customer service, there’s less on your plate and the plates of your teammates. Do you or your teammates get bogged down by customer calls and emails each day that are low priority and should really be handled by someone else, yet you don’t have a customer service agent in-house? Or perhaps you don’t have enough in-house customer service agents at all. SkyeDesk can help.
Decreases Workload
When others handle your customer service, there’s less on your plate and the plates of your teammates. Do you or your teammates get bogged down by customer calls and emails each day that are low priority and should really be handled by someone else, yet you don’t have a customer service agent in-house? Or perhaps you don’t have enough in-house customer service agents at all. SkyeDesk can help.
Our Pros Are Knowledgeable
When you outsource it can be easy to get saddled with customer service agents who don’t know much about your industry, and thereby of course your particular organization. They have experience as customer service agents, but only in a general sense, so that when they apply their efforts to your needs, you get a cookie-cutter result that frustrates your customers. This leads to churn—the loss of customers during a given period. We reduce churn by connecting you with knowledgeable remote customer service experts. They can’t know the ins and outs of your organization as well as you and your customers, but they do have the aptitude to quickly get up to speed and implement a level of customer service that satisfies customers and maintains retention.
Personal Attention is Our Primary Goal
If you were the one handling every customer service call or email, your passion would shine through and you’d deliver a level of satisfaction unparalleled by most customer service agents simply doing the bare minimum. We know customer service is more than following a script, more than resolving a ticket, which is why we strive for the level of personal attention that members of your full-time onshore team would provide.
Personal Attention is Our Primary Goal
If you were the one handling every customer service call or email, your passion would shine through and you’d deliver a level of satisfaction unparalleled by most customer service agents simply doing the bare minimum. We know customer service is more than following a script, more than resolving a ticket, which is why we strive for the level of personal attention that members of your full-time onshore team would provide.
The SkyeDesk Difference
SkyeDesk gets your customers a better resolution to their issues when they call in, for the same competitive pricing offered by other outsourcing options. We can do this because we work harder to source better remote full-time employees for your organization. Leave the tedious and repetitive customer service calls, emails and chats to someone else so you can focus on what you do best and reduce your costs by over 70%. Call SkyeDesk today.
The SkyeDesk Difference
SkyeDesk gets your customers a better resolution to their issues when they call in, for the same competitive pricing offered by other outsourcing options. We can do this because we work harder to source better remote full-time employees for your organization. Leave the tedious and repetitive customer service calls, emails and chats to someone else so you can focus on what you do best and reduce your costs by over 70%. Call SkyeDesk today.